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What is Hosted Telephony?
Hosted Telephony, also known as Cloud Telephony is where organisations access business telephony as a service. Effectively the capability of the PBX is delivered as a service from the cloud delivering comprehensive telephony functionality directly to each extension regardless of location. This solution enables organisations to significantly improve the functionality they require on a pay-as-you-use basis including Advanced Hosted Telephony, Collaboration, Mobile Integration and Contact Centre capabilities.
What are IP phones?
IP Phones are physical devices, similar to a standard telephone, that connects to your standard IP network and either leverage proprietary VoIP protocols or SIP to deliver Voice over IP calls to this device. Cisco IP phones are used for the deployment of Enterprise level solutions, whereas Business solutions can have a mixed variety in IP or VoIP handset.
What is PBX?
PBX stands for Private Branch Exchange which is a telephone system used by businesses to enable multiple, identifiable extensions, to connect to a collection of external network connections. The PBX enables extensions to be configured for each user, and for these users to accept and make external calls as well as extension to extension calls. A PBX normally provides a number of additional features such as hold, transfer, conference as well as supporting company directories.
What is an IP phone?
IP phones (internet Phones) are just like normal phones, but come with built-in VoIP (Voice Over Internet) technology. Rather than pluging into your phone socket, an IP phone plugs into either a supplied or existing router and allows you to make cheaper calls over an Internet connection.
All IP phones purchased from AvecTelecom come pre-configured, saving you the hassle of manually setting them up! If you do already have phones, we can potentially reuse them, we would need to check compatibility and would require configuration which can either be onsite. Give us a call to find out more.
Are there additional costs?
All plans include everything you need per user. You can however add services to the Enterprise solution at an additional costs detailed above.
Both plans are subject to call charges, However the Business plan does have an optional minute bolt-on which can be added per users.
What is the cost for the equipment?
We offer business IP Phones and devices at competitive prices and we can offer a payment plan, depending on whats required to get your complete business phone system setup.
See our phone and devices options for pricing.
What are the call charges?
Attached is our call charges for both Business & Enterprise solutions. AvecTelecom Rate sheet
Is Support Included?
Yes, we don’t charge you any extra for support. All of our packages come with 24/7 helpdesk support included for peace of mind.
Can I transfer our numbers?
Yes, we can port numbers form most providers onto our platform.
Contact us to check if your number can be ported. Once we have confirmed that your number is portable, we will ask you to complete the porting forms (two forms) and return them to us. Once we have recieved these we will request the porting fee.
Single Number Port £10.00
Multi Number Port £50.00
Number Port Rejection Charge £10.00
Do you offer onsite installation?
We do offer onsite installation and cost is dependent on location, timeframe and system complexity. For most business who sign up for our Hosted business or Enterprise solutions, there is not much to do at your end apart from just plugging in our pre-configured phones/hardware.
If you would prefer us to complete the installation for you, contact our team to find out more.
What commitment do I have to make?
All of plans are subject to a 36 month contract.
All plans are invoiced monthly and setup via Direct Debt.
Can I change Plans or cancel at any time?
Yes, we can add or adjust your package to best suit your needs or add additional lines.
If your thinking about cancelling your telephony solution we can assist you with this, all of over packages have a 14 day cancelation policy, or if the system is outside the contract agreement we can organise the cancellation for you, subject to cancellation charges.
Why do I need a separate Internet Connection?
It all depends on what type of internet connection you have. Generally speaking, most standard internet connections are fine for general data traffic for normal work based activities, however when you add a VoIP telephony system to it the quality can be reduced, resulting in poor quality. Something that not all telephony providers make you aware off!
We can provide you with a separate Internet line, we supply our own service which is managed and maintained by us so we can guarantee quality.
Alternatively, you might want to consider having a Lease Line installed for all your data traffic. This has the power to deliver all of your data traffic, including telephony. Contact us to find out more.
Is VoIP reliable?
VoIP is as reliable as the Internet. Most of the reliability issues are down to the quality and stability of your broadband service provider and your equipment. Obviously the faster and more stable your Internet connection is, the clearer the voice call quality.
How long does the Hosted solution take to activate?
Depending on your requirements, your account and phone number are activated immediately and your phones and equipment will arrive in 7 to 10 business days (depending on shipping method).
If you require installation, we can provide you with a fixed date to set everything up. Contact us for more details.
Do I need a separate router and switch?
Depending on your setup, you may require our recommend Cisco routers for best voice quality and security. The recommend setup requires a Cisco grade router and switch, again depending on the volume of users, in most cases for small business users, you get get away with just the router and either us the existing switches or router it self to manage your phones.
If your not sure on what you require we can organise a site survey or request a detailed description to give you an idea of what is required. Contact us to find out more.